Refund policy

# Refund Policy

Last updated: 26 July 2026

The 60-day guarantee, in plain words

Use the bar. Wash with it daily for up to 60 days from the day your order arrives. If the people around you notice no difference, email hello@yuagari.com with your order number and we will refund what you paid for the product.

You do not need to send the soap back. You do not need to prove anything. We are not going to ask you to justify it.

This is our own promise, offered on top of — not instead of — your statutory rights.

How to claim

  1. Email hello@yuagari.com within 60 days of delivery.
  2. Include your order number and the email address you ordered with.
  3. We confirm within one business day and issue the refund.

Refunds go back to the original payment method within 5–10 business days, depending on your bank. Original shipping charges are refunded on a full-order refund; on a partial refund they are not.

Bundles are refunded at the price you actually paid. A partial return from a multi-bar bundle is refunded at the effective per-bar price of that bundle, not the single-bar list price.

Statutory cancellation rights (UK and EU)

Separately from the guarantee above, if you are a consumer in the UK or EU you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, tell us in a clear statement — email is fine — within that 14 days. You then have 14 days to return the goods. You must return them in a resaleable condition, and you pay the return postage unless the goods were faulty or wrongly supplied. We refund within 14 days of receiving the goods back, or of you providing proof of postage.

For hygiene reasons, sealed cosmetic goods that have been unsealed after delivery are exempt from the statutory 14-day return right. Our 60-day guarantee deliberately covers this case anyway — if you have opened and used the bar, claim under the guarantee instead.

Damaged, faulty or wrong items

Email us within 14 days of delivery with your order number and a photo. We replace or refund in full, including shipping, and we cover any return postage. Nothing here limits your legal rights in respect of faulty goods.

Non-delivery

If tracking shows delivered but you have not got it, check with your neighbours and household first, then email us within 21 days of the dispatch date and we will investigate with the carrier and put it right.

Exceptions

  • Gift cards are non-refundable
  • Free gifts and promotional items have no cash value
  • Orders returned without contacting us first may be delayed while we identify them
  • We may decline claims where there is clear evidence of abuse — for example repeated guarantee claims across multiple orders or accounts

Returns address

Only send items back if we have asked you to:

[RETURN ADDRESS]

Contact

hello@yuagari.com — a person answers within one business day.