Shipping policy

# Shipping Policy

Last updated: 26 July 2026

Dispatch

Orders placed before [CUTOFF TIME] on a business day leave the warehouse the same day. Everything else goes out the next business day. We do not dispatch on weekends or public holidays.

You get a tracking link by email as soon as the label is scanned. If it has not arrived within 48 hours of your order confirmation, check your spam folder, then email us.

Rates and delivery times

Destination	Service	Time after dispatch	Cost
[COUNTRY]	Standard	[X–X business days]	[RATE] — free over $60
[COUNTRY]	Express	[X–X business days]	[RATE]
[REGION]	International standard	[X–X business days]	[RATE]

Free shipping applies to the order subtotal after discounts and before tax. Delivery estimates are estimates, not guarantees — carrier delays, weather and customs are outside our control.

International orders, duties and taxes

Import duties, taxes and customs handling fees are not included and are your responsibility. Your carrier will contact you if anything is owed. We cannot predict these charges — check with your local customs office before ordering.

If a parcel is refused or abandoned at customs and returned to us, we refund the product value less the outbound shipping and any return charges.

Addresses

We ship to the address exactly as you entered it. Check it at checkout. If you spot a mistake, email us within one hour of ordering and we will fix it if the order has not shipped. Once it has shipped we cannot redirect it, and a parcel returned to us as undeliverable is refunded less shipping.

We do not ship to freight forwarders, and we may decline orders where the billing and shipping details do not reconcile.

Lost or delayed parcels

If tracking has not moved for [X] business days, email us and we will open a case with the carrier. If tracking shows delivered but nothing arrived, check with neighbours and your household first, then contact us within 21 days of dispatch and we will sort it out.

Damaged in transit

Photograph the parcel and the contents before you throw anything away, and email us within 14 days. We replace it, and we cover the postage.

Contact

hello@yuagari.com — one business day, answered by a person.